How long is the warranty on my MLILY mattress?
Your new MLILY memory foam mattress is covered by a 10 year prorated limited warranty. Please retain your receipt as your warranty record.
What does the MLILY warranty cover?
This MLILY limited warranty covers workmanship, manufacturer’s defects, and materials for a period of 10 years (prorated). Sorry, there is no comfort guarantee expressed or implied.
Experiencing an issue with your MLILY purchase?
You can begin a MLILY warranty claim HERE. You will be required to provide proof of original purchase from an Authorized Retailer, Premier Retailer, Authorized E-tailer, or MLILY USA. You may also need to supply images of your mattress and a description of the issue you have encountered.
Where should I unpack the MLILY mattress?
Unpack your MLILY mattress in a well ventilated area such as an open garage or porch, before moving it to your living space.
How long should I allow my MLILY mattress to ‘air out’?
An hour or two of fresh air will allow the slight ‘new mattress smell’ to dissipate. We strongly recommend waiting at least one hour before moving the MLILY mattress into your home or bedroom. Compressed foam particles need ventilation to expand, and can become trapped in closed spaces.
Do I need to flip my MLILY mattress?
MLILY mattresses are designed with a single sleeping surface, so there is no need to flip your mattress.
How often should I rotate my MLILY mattress?
To promote longevity and even wearing, your MLILY mattress should be rotated 180 degrees every 3 months.
Can the MLILY mattress cover be cleaned?
Most MLILY models feature a removable cover which can be dry cleaned. We do not recommend using an at home washing machine, as our quilted foams can become dislodged.